Customer Service

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING MILANOCARE PROFESSIONAL E-STORE (the "E-Store"). The following are the terms of the agreement between MILANOCARE PROFESSIONAL. (“MILANOCARE”) and the Buyer (“Buyer”) of any products through MILANOCARE PROFESSIONAL’s website (the “Site”). Buyer is requested to review these terms carefully before ordering:

INTRODUCTION

Buyer agrees to the terms and conditions outlined in this Online Contract ("Contract") with respect to the goods and information provided by or through the E-Store. This Contract constitutes the entire and only agreement between MILANOCARE PROFESSIONAL and Buyer, and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the goods and information provided by or through the E-Store, and the subject matter of this Contract. Buyer agrees to review this Contract prior to purchasing anything and purchase of a good shall be deemed acceptance of this Contract.

REGISTRATION ON MILANOCAREPRO.COM AND E-STORE POLICY

If Buyers has not registered on MILANOCAREPRO.com before, he will need to click on "Sign In or Register" found near the top right corner of the Home page and complete the registration process.

SETUP AND PAYMENT

Buyer represents and warrants that (i) the credit card information supplied is true, correct and complete and (ii) charges incurred by the Buyer will be honored by the Buyer's credit card company and (iii) Buyer shall pay charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes. Buyer shall be responsible for all charges incurred through use of Buyer's password. Buyer agrees to keep his or her password confidential and to notify MILANOCARE PROFESSIONAL within 24 hours of any breach of this Contract or unauthorized use of the password. MILANOCARE PROFESSIONAL does not protect Buyer from unauthorized use of Buyer's password.

 

EDITING, DELETING, AND MODIFICATION

MILANOCARE PROFESSIONAL reserves the right in its sole discretion to remove any goods for sale from the E-Store. Upon notice published over the E-Store, MILANOCARE PROFESSIONAL may modify this Contract, or prices, and may discontinue or revise any or all aspects of the E-Store in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the E-Store with respect to transactions occurring after said date.

RIGHT TO REFUSE

MILANOCARE PROFESSIONAL reserves the right in its sole discretion to refuse service at any time. Sale of any goods is subject to availability.

INDEMNIFICATION

Buyer agrees to indemnify, defend and hold MILANOCARE PROFESSIONAL and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to a Buyer's violation of this Contract or use of the E-Store.

NON-TRANSFERABLE

Buyer's right to use the E-Store is not transferable and is subject to any limits established by MILANOCARE PROFESSIONAL or by Buyer's credit card company.

DISCLAIMER

THE GOODS OFFERED THROUGH THE E-STORE ARE PROVIDED "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE SOLE AND ENTIRE MAXIMUM LIABILITY OF MILANOCARE PROFESSIONAL, FOR ANY REASON, AND BUYER'S SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY THE BUYER FOR THE PARTICULAR ITEMS PURCHASED. MILANOCARE PROFESSIONAL AND ANY OF ITS AFFILIATES, DEALERS OR SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN MILANOCARE AND BUYER. THIS E-STORE AND GOODS WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. SOME STATE STATUTES MAY APPLY REGARDING LIMITATION OF LIABILITY.

ORDER CONFIRMATION & SHIPPING

After Buyer’s order has been submitted, a page will be displayed confirming that the order was received. An email confirming receipt of the order will also be sent to Buyer shortly after the order is submitted. If an order confirmation does not arrive within 24 hours after submission, Buyer shall contact MILANOCARE PROFESSIONAL  Customer Service by phone at 1 305-406-1552, or via email at info@milanocare.com for assistance.

MILANOCARE PROFESSIONAL orders are shipped on business days (Monday through Friday 9am-5pm Eastern Time, excluding holidays). All orders are subject to authorization. Only authorized orders will be processed and shipped.

If an order was not shipped, was incorrectly shipped, is missing a product or contains a damaged or defective item, Buyer shall contact MILANOCARE PROFESSIONAL Online Customer Service by phone at 1-305-406-1552 (9am-5pm Eastern Time), or via email at info@milanocare.com for assistance.

DEFECTIVE PRODUCTS

If a product purchased is defective, Buyer shall contact MILANOCARE PROFESSIONAL Online Customer Service by phone at telefono, or via email at info@milanocare.com , within 14 days of receipt. In order to process its request, Buyer shall provide a detailed description of the defect and a proof of purchase.

IMPORTANT: At the moment, MILANOCARE PROFESSIONALdoes not accept any returns. If deemed appropriate at MILANOCARE PROFESSIONAL’S own discretion, an online credit in the amount of the total purchase will be issued for defective products.

Please note: This section only applies to products purchased on the E-Store. Products purchased on the E-Store cannot be returned to a MILANOCARE PROFESSIONAL distributor.

USE OF INFORMATION

MILANOCARE PROFESSIONAL reserves the right, and Buyer authorizes MILANOCARE PROFESSIONAL, to the use and assignment of all information regarding Buyer’s use of the E-Store and all information provided by Buyer, subject to applicable law.

GOVERNING LAW

This Agreement is governed by the substantive laws of the State of Florida, without regard to the principles of conflicts of law, provided, however, the obligation to arbitrate shall be governed by the Federal Arbitration Act. Each person or entity who is a Party to this Agreement or subject to the arbitration provisions of this Agreement consents to jurisdiction and venue of the state and federal courts in MIAMI, Florida.

Any cause of action of Buyer with respect to the E-Store must be instituted within 3 months after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in the above Disclaimer. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party.

LITIGATION

All legal proceedings arising out of or in connection with this Contract shall be brought solely in the State of Florida and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the E-Store or MILANOCARE PROFESSIONAL is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of MILANOCARE PROFESSIONAL to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.

ACKNOWLEDGMENT

This Agreement represents the entire understanding between Buyer and MILANOCARE PROFESSIONAL regarding its use of the E-Store and supersedes any prior statements or representations.

 

CURRENCY & SALE TAXES

All prices on the E-store are in US dollars. Buyer agrees that all orders shipped by MILANOCARE PROFESSIONAL are subject to sales tax, applicable in accordance with the tax code of the province to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on Buyer’s order confirmation e-mail and packing slip.

SECURITY ONLINE

Credit card information entered on the E-Store is secure and safe using a VeriSign SSL Certificate. All orders placed on the E-Store are encrypted, thereby protecting any credit card information that is submitted at the time of the order. By using the most advanced consumer online security technique to date, MILANOCARE PROFESSIONAL can insure that all orders are placed safely and securely. As such, MILANOCARE PROFESSIONAL is not liable for any direct or indirect damages related to credit card fraud or theft.

INTERNATIONAL ORDERS

At this time, MILANOCARE PROFESSIONAL ships strictly to the contiguous 48 U.S. states, plus Alaska, Hawaii, Canada and Puerto Rico.

CUSTOMER SERVICE

For any questions on how to order or the status of an order, please contact MILANOCARE PROFESSIONAL Online Customer Service by phone at 1 305-406-1552, Monday to Friday 9am-5pm Standard Eastern Time, or via email at info@milanocare.com  for assistance.